Guesses vs. Data as Basis for Design Recommendations (Jakob Nielsen’s Alertbox)
Tag: usability
First Rule of Usability? Don’t Listen to Users (Alertbox)
First Rule of Usability? Don’t Listen to Users (Alertbox)
“To design an easy-to-use interface, pay attention to what users do, not what they say. Self-reported claims are unreliable, as are user speculations about future behavior. “